The Patient Portal is a secure web-based system that will allow you to receive communication from our office and access portions of your medical record. Once you gain access to the Patient Portal, these services are available online anytime you want to log in and allow you to communicate with our office at your convenience.
What can I do on the Patient Portal?
Send and receive email information from your medical practice, securely and efficiently.
You will be able to receive health information updates and education materials from your medical practice.
View your Personal Health Records.
You will be able review your personal health records, your name, address and contact phone number.
Review your Coastal lab results.
You will be able to view your lab results once your physician has approved them for posting to the portal. Please allow a little time for labs to become available. The physician will usually review the labs before he or she posts them to the portal. At this time, we can only publish labs that have been ordered by a Coastal provider. The labs must be performed at Coastal Medical or East Side Lab in order to be published to your portal account.
(NEW) At the top of the Lab page, look for the link "Understanding Your Blood Work". This link will allow you to search for information that can help you to better understand your lab results.
View date and time of upcoming appointments.
By logging into the Patient Portal you can view your upcoming appointments. Once you are “web enabled” to use the portal, you will get email reminders about upcoming appointments. You will also be able to view information about past appointments.
Request an appointment.
The portal allows you to specify what day and times are best for your schedule. The office staff at your Coastal office will receive your message and send back an appointment that meets your needs. You can request and appointment for:
- Annual visits
- Follow-up visit (not same day or urgent) (NEW)
- Nurse Care Manager appointment request (NEW)
- Clinical Pharmacist appointment request (NEW)
View the new options under the Appointments Tab
Receive appointment reminders
Request prescription refills
Request referrals to a specialist
Use the Healthwise knowledgebase
Search symptoms and diagnoses as well as diet, exercise and general health tips
Update your Immunization Records (NEW)
If you received a flu shot or pneumonia vaccine somewhere other than your doctor's office you can update your medical record in the patient portal. Log into your Patient Portal account, click on the "Questionnaires" tab then click on "Adult Immunizations" and enter the date next to the appropriate vaccine.
How do I sign up?
You can only sign up for the Patient Portal in your physician’s office with a photo ID. We want to ensure that your private health information is safe and secure. To guarantee your information remains private, we ask that you never share you log-in or password.
Here is how you sign up for the Patient Portal:
1. Show the front office staff your photo ID and give them your personal email address. They will sign you up for the portal and you will get an email with a link to the portal and next steps.
2. When you click the link, it will take you to the portal and you are able to log in for the first time. You will have the opportunity to create your own password.
3. Once logged in, you can begin to access your medical records. Keep your password private.
What if I need help with the Patient Portal?
If you have difficulty using the Patient Portal we have help available to you. Please call
866.779.3655 and one of our IT specialists will help you. If the line is busy, you may need to leave a message, one of our IT specialists will return your call.
Frequently asked questions:
1. Why can't I register for the portal over the phone or online?
For security reasons, we need to register you in person in the office.
2. What if I can't remember my password?
Go to the portal site and click on the "forgot password" link and follow the directions. Note: it may take 10-15 minutes for your new password to become active.
3. What if I am locked out of my account?
Your account will be locked after 4 unsuccessful log-in attempts. The username and passwords are both case sensitive, so please be careful when logging in. Contact the office to have your account unlocked, 866.779.3655.
4. Why can't I see my lab results?
Lab results are visible once they have been reviewed by the doctor. If they are not visible, your lab results may not be final yet. Please call the office if you have not received notification regarding your lab results within 2 weeks of your visit.
At this time, we can only publish labs that have been ordered by a Coastal provider. The labs must be performed at Coastal Medical or East Side Lab in order to be published to your portal account.
5. Why can't I see the results of my x-ray, CT scan or Ultrasound?
At this time, results are not visible through our system. You should receive a phone call from our staff regarding the results of your test.
6. Why can't I see all of the information in my record?
The portal does not allow all portions of the medical record to be visible. Tests, vaccines, etc. that were done prior to initiation of our portal will not be visible. If you had vaccines done at another facility, please notify us and we can add these to your record.
7. Some of my information is wrong. How do I correct this?
We are hopeful that the portal will help us keep your information correct to reduce billing mistakes and other errors. If you notice an error in your demographic information, please send us a change request through the portal. If you see information in your medical history that is incorrect, please notify our office.
Have feedback or suggestions? firstname.lastname@example.org
Our Patient Portal is designed to help you monitor your personal medical records. It does not provide any emergency medical service. If you have a medical emergency, call 911.