COVID-19 Information and Resources

Need COVID-19 Testing? Click here.

Keeping You Safe & Healthy Through COVID-19

Coastal’s highest priority remains keeping you safe and healthy. We have taken steps to ensure that we can provide the care you need while helping to protect everyone from potential exposure to the coronavirus.

We will be reaching out to patients who need to be seen for an in-person appointment and scheduling these visits. When an in-person visit isn’t necessary, we continue to be committed to caring for you through telemedicine visits.

In-person Care

During in-person visits, the high-quality care that you have come to expect from us will remain the same, but it will look a bit different than before the pandemic.

Changes to keep patients and staff safe during in-person visits will include:

Making an appointment to visit the office under any circumstance
Waiting in the car until your clinician is ready to see you for your appointment
Screening patients for COVID-19 symptoms before their appointment
Wearing a SURGICAL Mask* that covers the nose and mouth at all times into the building and office (patients & staff)
Practicing appropriate social distancing guidelines
Allowing only one essential caregiver to accompany a patient at their visit
Allowing additional time between appointments to thoroughly clean our offices

*If you do not have a surgical mask, one will be provided to you. This may not apply to children of a certain age or individuals who have been advised not to wear a mask for health reasons.

Bald Hill Pediatrics patients: please use this link to view special in-person care for Bald Hill Pediatrics.

While this is a change from what we are all used to, please know that we are doing everything we can to keep you and our staff safe during these unprecedented times.

Sick Care

ADULT Patients: If you are sick DURING office hours, please call your Coastal clinician as soon as possible so we can arrange care for you in a timely manner. If you are sick AFTER office hours, Coastal's adult patients can receive care through Coastal365 sick appointments on evenings, weekends and holidays (1-800-822-5981). We will contact you directly to offer advice and treatment. If you are concerned that you have coronavirus, please let your Coastal clinician know and we will arrange testing for you.

PEDIATRIC Patients: If your child is sick DURING or AFTER office hours, please call your child’s Coastal pediatrician at your earliest convenience so we can arrange care in a timely manner. We will contact you directly to offer advice and treatment. In many cases, telemedicine visits will be the appropriate method of care to keep patients safe. If you are concerned that your child has coronavirus, please let your child’s Coastal pediatrician know and we will coordinate testing for you.

ALL Patients: For the safety of you and our staff, please DO NOT walk into any of our offices before calling us first.

*In the event of a true emergency, call 9-1-1.

Frequently Asked Questions About COVID Testing

We have received many questions from Coastal Medical patients regarding COVID-19 testing. Please use this link to view answers to Frequently Asked Questions.

For further information about testing and links to additional resources, please use the drop-downs below:
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Symptomatic Testing (you have symptoms)

Coastal Medical is providing COVID-19 testing for those who have symptoms at Coastal Medical’s Respiratory Clinics. See below for COVID-19 symptoms and how to schedule a test.

How to Schedule a Test for COVID-19, if you have symptoms:

Send your clinician a portal message or call your practice
Your clinician will review and order the test
Your care team will text or call you to schedule your appointment for testing

If appointments are unavailable at Coastal and you have symptoms, we will assist you in scheduling an appointment at a RIDOH testing site, or you can self-schedule through portal.ri.gov.

K-12 testing sites are also available for students and staff here (for public and private elementary, middle, and high schools only)

Please Note: Due to high demand, testing appointments are generally booking 24-48 hours out currently and turnaround time for results may also be delayed. Depending on your insurance and the reason for testing, you may be also responsible for a share of the cost of testing.

Symptoms of COVID-19

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

Cough
Shortness of breath or difficulty breathing
Fever or chills
Muscle or body aches
Sore throat
Headache
Nausea or vomiting
Diarrhea
Runny nose or stuffy nose
Fatigue
Recent loss of taste or smell

Children have similar symptoms to adults and generally have mild illness.

Asymptomatic Testing (you don't have symptoms)

If you are asymptomatic for COVID-19 (you have no symptoms) but would like to get tested, please visit portal.ri.gov or find an alternate testing location here.

Coastal Medical is currently not testing asymptomatic patients, whether exposed to COVID-19 or not.

For more information about asymptomatic testing click here.

Additional Resources

When to isolate for or quarantine for COVID-19
https://health.ri.gov/covid/whattodo/.

Tips for at-home quarantining or self-monitoring
https://health.ri.gov/publications/factsheets/COVID19-At-Home-Quarantine.pdf

COVID-19 Incubation Timeline (Graphic)
https://coastalmedical.com/documents/COVID19-Incubation-Timeline.pdf

Additional Resources
https://coastalmedical.com/documents/RIDOH_COVID_TRAVEL_TIPS_10.21.2020.pdf

Laboratory and Imaging Services

Coastal’s Imaging Center and Laboratory Services are still available for patients who need these services.

For LABORATORY locations & hours, click here.

For IMAGING hours & information, click here.

Behavioral Health Services

We understand that the effects of the COVID-19 crisis go beyond physical ailments. You or your family members may feel alone, scared or overwhelmed. Coastal’s behavioral health team stands ready to address your stress, fear and the behavioral health circumstances that we know will increase during this extremely challenging time. If you want the help of our behavioral health team please call your Coastal clinician. You can also click here to view available community resources if your family needs assistance during the COVID-19 pandemic.

Telemedicine

Telemedicine is a service that allows you to video conference with a clinician using your computer, smartphone or tablet. Learn more about telemedicine here.

Patients with a patient portal account can access and schedule telemedicine services without any delay. Don’t have a patient portal account? Contact your Coastal practice to register today!

Have more questions?

If you have questions for your care team, we welcome you to message your clinician through the patient portal.

Now more than ever, thank you for trusting us with your healthcare.

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