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New Ways We’re Caring For You & COVID-19 Updates

Planning for In-person Care at Coastal Offices

Bald Hill Pediatrics patients: please use this link to view special in-person care for Bald Hill Pediatrics.

As Rhode Island slowly starts to re-open, Coastal’s highest priority remains keeping you safe and healthy. Our offices plan to provide more in-person care and appointments over the coming weeks and months - and we have taken steps to ensure that we can provide the care you need while protecting everyone from exposure to the coronavirus.

We will be reaching out to patients who need to be seen for an in-person appointment and scheduling these visits. When an in-person visit isn’t necessary, we continue to be committed to caring for you through telemedicine visits.
During in-person visits, the high-quality care that you have come to expect from us will remain the same, but it will look a bit different than before the pandemic.
Changes to keep patients and staff safe during in-person visits will include:
  • Making an appointment to visit the office under any circumstance
  • Waiting in the car until your clinician is ready to see you for your appointment
  • Screening patients for COVID-19 symptoms before their appointment
  • Wearing a SURGICAL Mask* that covers the nose and mouth at all times into the building and office (patients & staff)
  • Practicing appropriate social distancing guidelines
  • Allowing only one essential caregiver to accompany a patient at their visit
  • Allowing additional time between appointments to thoroughly clean our offices

*If you do not have a surgical mask, one will be provided to you. This may not apply to children of a certain age or individuals who have been advised not to wear a mask for health reasons. 

While this is a change from what we are all used to, please know that we are doing everything we can to keep you and our staff safe during these unprecedented times.

If you are feeling sick:

FOR ADULT PATIENTS: If you are sick DURING office hours, please call your Coastal clinician as soon as possible so we can arrange care for you in a timely manner. If you are sick AFTER office hours, Coastal's adult patients can receive care through Coastal365 sick appointments on evenings, weekends and holidays (1-800-822-5981). We will contact you directly to offer advice and treatment. If you are concerned that you have coronavirus, please let your Coastal clinician know and we will arrange testing for you.

FOR PEDIATRIC PATIENTS:  If your child is sick DURING or AFTER office hours, please call your child’s Coastal pediatrician at your earliest convenience so we can arrange care in a timely manner. We will contact you directly to offer advice and treatment. In many cases, telemedicine visits will be the appropriate method of care to keep patients safe.  If you are concerned that your child has coronavirus, please let your child’s Coastal pediatrician know and we will coordinate testing for you. 

ALL PATIENTS: For the safety of you and our staff, please DO NOT walk into any of our offices before calling us first.

*In the event of a true emergency, call 9-1-1.

Laboratory and Imaging Services:

Coastal’s Imaging Center and Laboratory Services are still available for patients who need these services and more Coastal labs will become available in the coming weeks. A list of current locations and hours can be found by clicking the links above.

COVID-19 Testing
We are happy to inform you that beginning June 8, 2020, Coastal will be providing swab-only COVID-19 testing for patients 18 years and older at our Adult Respiratory Clinical located at 900 Warren Avenue in East Providence. You must be referred by your provider and have an appointment to be tested. Please Note: Depending on your insurance and the reason for testing, you may be responsible for a share of the cost of testing. As always, if you or your child is feeling sick, please contact your practice to determine if testing is right for you.

Behavioral Health Services
We understand that the effects of the COVID-19 crisis go beyond physical ailments. You or your family members may feel alone, scared or overwhelmed. Coastal’s behavioral health team stands ready to address your stress, fear and the behavioral health circumstances that we know will increase during this extremely challenging time. If you want the help of our behavioral health team please call your Coastal clinician. You can also click here to view available community resources if your family needs assistance during the COVID-19 pandemic.

If you have questions for your care team, we welcome you to message your clinician through the patient portal or call your practice

For general questions about the Coronavirus, please visit the Centers for Disease Control website at

Now more than ever, thank you for trusting us with your healthcare.

*What is Telemedicine?

Telemedicine is a service that allows you to video conference with a clinician using your computer, smartphone or tablet. Learn more about telemedicine.

Patients with a patient portal account can access and schedule telemedicine services without any delay. Don’t have a patient portal account?  Contact your Coastal practice to register today!

poster of ways Coastal Medical is keeping its patients safe