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Patient Portal

Log in to your account

Need help logging in?

Not registered yet?

You may register for a Portal Account using the LIVE CHAT widget at bottom corner of this page
or call the Portal Hotline at 866-779-3655, M-F 8am - 4:30pm
      Additional options:  You may also leave an email for a Portal Advocate to contact you
      at portal@coastalmedical.com or register at your next visit to your Coastal practice.

About the Portal

Coastal Medical’s Patient Portal is fast, simple and secure and available to you 24 hours a day, seven days a week. On the Portal you can book an appointment, request a prescription refill, message your practice and even view your lab results.

8 Ways to Use Your Portal

Reasons to log onto your Patient PortalMore reasons to log onto your Patient Portal

Frequently Asked Questions

Click on a question to view the answer.
How do I sign up for the Patient Portal?

Current patients who have never registered for a Patient Portal account can register in the following ways:

Monday-Friday from 8am - 4:30pm

  • Contact a Portal Advocate using the LIVE CHAT widget to the bottom right of this page
  • Call the Portal hotline to speak to a Portal Advocate by phone at 866-779-3655

After Hours:

  • Leave an email message at portal@coastalmedical.com

At your practice:

  • Your may register at your next office visit

NOTE: If you are a new patient, you automatically get a Portal account with a temporary password. Temporary passwords are only available for 48 hours. If this password expires you will need to get a new password by contacting a Portal Advocate using the one of the options above. 

What if I forgot my username or password?

You will need to reset your username or password. There are two ways to update these Portal credentials:

Email Reset: Click "Trouble Logging In" and follow the prompts to reset your username or password. Information to reset your username or password will be sent to the email associated with your account.

Patient Portal Support: For help resetting your username or password, contact a Portal Advocate using Live Chat or by calling 866-779-3655  M-F 8am - 4:30pm or by emailing a mesage to portal@coastalmedical.com at anytime.

You can also follow our step-by-step guide for more help logging in.

Can I schedule an appointment on the Portal?

Yes. You are encouraged to use the Portal for appointment scheduling. Once you log into your Portal account, navigate to the "Appointments" section of the dropdown menu and submit your "New Appointment Request."

The staff at your Coastal Medical office will confirm the appointment or contact you by your preferred method of communication to find a mutual time for you and your provider.

Can I request a prescription refill on the Portal?

Yes. You can request refills on the Patient Portal by clicking "Refill Requests" in the "Messages" section of the dropdown menu on the Portal homepage.

Before requesting a prescription refill on the Portal, check your medication bottle to ensure that there are no refills left. If there are refills left, please call your pharmacy first.

Can I ask my provider a question through the Portal?

Yes. The Patient Portal is a fast, simple and secure way to contact your Care Team with non-urgent medical questions. Click "Ask the Practice Team" to get routine matters addressed qucikly whether you're at home or on the go.

Portal messaging should never be used in an emergency situation. If you are experiencing a medical emergency, please call 911.

Can I get my lab results on the Portal?

Yes. You can view your lab results after your clinician publishes them. If your lab results are not posted on the Portal, they may not be final. You will receive an email when your results are ready for you to view.


Still have unanswered questions?  Live Chat with a Portal Advocate or give us a call at 866-779-3655 or email us at portal@coastalmedical.com

Our Patient Portal is designed to help you monitor your personal medical records. It does not provide any emergency medical service. If you have a medical emergency, call 911.

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