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Patient Portal

Log in to your Portal Account

Need help?
Click to Reset Your Password or Username
Or use the LIVE CHAT widget on this page for support

 

Not Registered on the Portal?


Contact your Coastal Practice to register today!

 


About the Portal

Coastal Medical’s Patient Portal is fast, simple and secure and available to you 24 hours a day, seven days a week. On the Portal you can book an appointment, request a prescription refill, message your practice and even view your lab results.

Frequently Asked Questions

Click on a question to view the answer.
How do I sign up for the Patient Portal?

Current patients who have never registered for a Patient Portal account can register by calling your Coastal practice or by asking to register at your next office visit.

NOTE: If you are a new patient, you automatically get a Portal account with a temporary password. Temporary passwords are only available for 48 hours. If this password expires you will need to get a new password by using this link to Reset your password or username or using the LIVE CHAT widget on this page to connect with a Portal Support Advocate.

What if I forgot my username or password?

You will need to reset your username or password. There are two ways to update these Portal credentials:

Reset Online: If you forgot your Portal password or username, you can reset it yourself using this link: https://mycw64.ecwcloud.com/portal8236/jsp/jspnew/template.jsp?templateUrl=accountRecovery. Information to reset your username or password will be sent to the email associated with your account.

Patient Portal Support: For help resetting your username or password, contact a Portal Advocate using Live Chat or by calling 866-779-3655  M-F 8am - 4:30pm or by emailing a mesage to portal@coastalmedical.com at anytime.

You can also follow our step-by-step guide for more help logging in.

Can I schedule an appointment on the Portal?

Yes. You are encouraged to use the Portal for appointment scheduling. Once you log into your Portal account, navigate to the "Appointments" section of the dropdown menu and submit your "New Appointment Request."

The staff at your Coastal Medical office will confirm the appointment or contact you by your preferred method of communication to find a mutual time for you and your provider.

Can I request a prescription refill on the Portal?

Yes. You can request refills on the Patient Portal by clicking "Refill Requests" in the "Messages" section of the dropdown menu on the Portal homepage.

Before requesting a prescription refill on the Portal, check your medication bottle to ensure that there are no refills left. If there are refills left, please call your pharmacy first.

Can I ask my provider a question through the Portal?

Yes. The Patient Portal is a fast, simple and secure way to contact your Care Team with non-urgent medical questions. Click "Ask the Practice Team" to get routine matters addressed qucikly whether you're at home or on the go.

Portal messaging should never be used in an emergency situation. If you are experiencing a medical emergency, please call 911.

Can I get my lab results on the Portal?

Yes. You can view your lab results after your clinician publishes them. If your lab results are not posted on the Portal, they may not be final. You will receive an email when your results are ready for you to view.

8 Ways to Use Your Portal

Reasons to log onto your Patient PortalMore reasons to log onto your Patient Portal


Still have unanswered questions?  Live Chat with a Portal Advocate or give us a call at 866-779-3655 or email us at portal@coastalmedical.com

Our Patient Portal is designed to help you monitor your personal medical records. It does not provide any emergency medical service. If you have a medical emergency, call 911.

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