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Patient Portal

Coastal Medical’s Patient Portal is fast, simple and secure and available to you 24 hours a day, seven days a week. On the Portal you can book an appointment, request a prescription refill, message your practice and even view your lab results.

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Frequently Asked Questions

Click on a question to view the answer.
How do I sign up for the Patient Portal?

If you are a new patient, you automatically get a Portal account with a temporary password. Temporary passwords are only available for 48 hours. If this password expires you will need to get a new password from your Coastal Medical office or call Portal Support at 866-779-3655.

If you are a current patient and you do not have an existing account, you can sign up for the Patient Portal by contacting your Coastal Medical office. To keep your health information secure, current patients cannot sign up for the Portal over the telephone.

What if I forgot my password?

If you forgot your password you can still access your account by using a mobile code or by resetting your password:

Mobile Code: Click the "Using Mobile Code" button on the Portal login page to get a one-time verification code sent to your mobile phone. Log in with this temporary code to access your account.

Password Reset: Click "Trouble Logging In" and follow the prompts to reset your password.

You can also follow our step-by-step guide for more help logging in.

Can I schedule an appointment on the Portal?

Yes. You are encouraged to use the Portal for appointment scheduling. Once you log into your Portal account, navigate to the "Appointments" section of the dropdown menu and submit your "New Appointment Request."

The staff at your Coastal Medical office will confirm the appointment or contact you by your preferred method of communication to find a mutual time for you and your provider.

Can I request a prescription refill on the Portal?

Yes. You can request refills on the Patient Portal by clicking "Refill Requests" in the "Messages" section of the dropdown menu on the Portal homepage.

Before requesting a prescription refill on the Portal, check your medication bottle to ensure that there are no refills left. If there are refills left, please call your pharmacy first.

Can I ask my provider a question through the Portal?

Yes. The Patient Portal is a fast, simple and secure way to contact your Care Team with non-urgent medical questions. Click "Ask the Practice Team" to get routine matters addressed qucikly whether you're at home or on the go.

Portal messaging should never be used in an emergency situation. If you are experiencing a medical emergency, please call 911.

Can I get my lab results on the Portal?

Yes. You can view your lab results after your clinician publishes them. If your lab results are not posted on the Portal, they may not be final. You will receive an email when your results are ready for you to view.


Still have unanswered questions? Give our Patient Portal Support a call at 866-779-3655 or email us at portal@coastalmedical.com

Our Patient Portal is designed to help you monitor your personal medical records. It does not provide any emergency medical service. If you have a medical emergency, call 911.

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