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Toll Gate Pediatrics

Policies

The following policies provide information about our procedures to help make your experience with our office pleasant and efficient for you. 

Patient Financial PolicyCredit Card on File Policy Office Hours and Scheduling Phone Calls ♦ Billing & Insurance ♦ Hospital Affiliations

Patient Financial Policy

View Patient Financial Policy

 Credit Card on File Policy

View Credit Card on File Policy

Office Hours and Scheduling

Our office is open from 9 AM to 5 PM, Monday through Friday. Nighttime and weekend sick call is shared with other area pediatricians. We also offer call in hours, where you may speak to a physician directly, from 8:30 AM to 9:00 AM. In order to deliver the best care and to be fair to others with scheduled appointments, call in the morning to make an appointment to have your child seen if he/she is ill. Please do not bring your child in to be seen without an appointment. Emergencies can have special arrangements made with our receptionist. If you cannot keep an appointment, we require 24 hours advance notice so the reserved time can be given to someone else.

We schedule specific time for visits. Sometimes a more complex problem may require more office time, and we may charge accordingly or reschedule a further visit. If you feel the problem you wish to discuss is involved (e.g. school problems, hyperactivity, bed wetting), please let our receptionist know when you schedule so extra time can be allotted.

Well child visits are scheduled 9 AM to 11:40 AM and 1:50 PM to 3:50 PM. When possible, sick visits will be clustered outside these times to protect other children. If your child is sick, please tell our receptionist when you arrive and sit in the sick waiting room.

Phone Calls

We are available for calls during regular office hours. After the call in time from 8:30 AM to 9:00 AM your call will be directed to one of our pediatric nurses for any medical advice. If the call is about an emergency, please state so immediately. During office hours, because we are busy with patients, calls will be returned by us during lunch hour or at the end of the day. Our receptionist will try and give you an idea about when we will call back. If you need to call about an illness, we can help you most effectively if you have the following information handy when you call:

  • your child's name, age, and approximate weight
  • what his symptoms are and how long they have been present
  • what the temperature is and how you took it
  • what medicine has been taken and any allergies
  • phone number of your pharmacy
  • phone number where you may be reached

If a problem arises outside of normal office hours, a physician will be on call to answer any questions. We ask you would use some common sense and call only if it is a reasonable concern or emergency, since the "on call" physician is usually extremely busy trying to get back to everyone. Usually, there will be approximately a one hour delay in getting back to you since we all typically take calls on the hour. If it is an emergency, please state this at the time of the call to the answering service so your call is brought to our attention immediately. During weekends, call as early as possible after 8 AM if you feel your child may need to be seen for a sick visit, since the on call physician usually only plans on office hours in the morning.

Billing and Insurance

We try to keep our charges as reasonable as possible. In order to reduce our billing charges and keep our costs down, we ask that you pay the receptionist at the end of the visit, whether it be the standard charge or your co-pay. Feel free to discuss any problems you may have in being able to pay your bill. We will be as flexible as possible in working out a payment schedule if needed.

In cases of divorced parents, or in the event a friend or other relative brings your child to be seen, we ask that person to be responsible for paying the bill or co-pay. A copy of the receipt can be used to obtain reimbursement.

We accept many insurance assignments. Ask our staff if yours is one of them. In cases where we do not carry your insurance, a receipt will be given at the time of the visit to submit to your insurance company.

Hospital Affiliations

We currently use two area hospitals for pediatric and infant care: Women & Infants Hospital and Hasbro Children's Hospital. Please remember Women & Infants hospital only provides nursery care and should not be the emergency room you use to bring your child. Please call if possible before bringing your child to an emergency room. Many times things can be dealt with over the phone or in our office the next day. This will ensure the best available care for your child. If your child needs admission to Hasbro Children's Hospital, they will be cared for by an excellent team of hospitalists, who provide on-the-spot care. They remain in contact with us, your primary care team.